FAQ - Star Shoot VS

Can I move my current data over to other devices?

                            Please use "Settings > Data Transfer".

                            Please note that purchased non-consumable items (Paid-Characters, Premium Package, etc.) will be restored using iOS/Android functions (please note that non-consumable items will not be restored if the data is transferred to a device with a different operating system.).

Purchased billing items are not restored.

We restore non-consumable items (such as paid characters and other one-time purchase items) using the functions of each platform (OS). Even if your data gets erased, you can restore these items as long as you are using a device linked to the purchasing account.

On the other hand, consumable items (such as Canvas, which disappears once used) need to be transferred using the data carryover function. If these types of data are lost, they cannot be restored.

(This policy is intended to prevent fraudulent activities such as item duplication or data trading.)

In this section, we will explain the cases in which non-consumable items cannot be restored.

[Android]
Case 1.
If you have multiple Google accounts synced to your device, please unsync all of them and sign in with only the account you purchased.
Ref : Add or remove an account on Android.

Case 2.
Try deleting the cache data from the Google Play Store.
Ref : Clear cache & data from Google Play Services

Case 3.
In some rare cases, even with a legitimate purchase and the same account, there may be an inconsistency in Google Play's purchase record that makes it impossible to restore. If you suspect this to be the case, please contact the developer with the email address of the account you purchased from.

Note.
Please check with Google Play or the seller for details on how to operate the device or the setting application, as the operation of Android devices varies depending on the manufacturer, version, etc.

[iOS]

Check 1.
Have you pressed "Config > Restore Purchase" in the application?

Check 2.
The Apple ID you are using to log in to the new device is the same as the one you used to purchase billing items.

Check 3.
Go to reportaproblem.apple.com and click on the link.
Please check if the item you purchased is properly connected to your account.

Check 4.
To eliminate the possibility of problems due to Apple's cache
Please try the following steps.
"Sign out of Apple ID > Restart the iOS device > Sign in to Apple ID"

[Migration to a different OS]
- Please note that non-consumable items will not be restored if the data is transferred to a device with a different OS. Please be aware of this.

I want to recover deleted data.

                            Unfortunately, if you delete the application without issuing a transfer ID, you will not be able to take over the play data.
                            However, purchased items (non-consumable items) can be restored using the functions of your OS.

Can my data be transferred to another OS or account?

                            Play data can be transferred, but non-consumable charged items are not eligible for restoration since they are tied to the platform account (email address).

My convenience store payment is not reflected.

							Due to processing delays on the part of the payment service provider, it may take some time for the payment to be reflected.
							If the payment is not reflected after 24 hours, please contact the provider (e.g. Google Play).

							In the event of a failed purchase, a refund will be automatically issued.
							In the unlikely event that the refund is not made, please contact us so that we can take action.

							We are sorry, but we will not be able to restore "Today's Special" and "Emergency Arrival Ticket" lost due to this event. Please understand this.

The shot added 2 points of damage to the P box despite being only one shot.

                        Maybe the opponent used a technique that pushes two skill buttons at once.

                        If you don't think that is the case, please tell us in detail.

P-boxes were hit by bullets at the same time, but the numbers did not decrease correctly.

                        If you try to accurately synchronize simultaneous timed landings, the numbers in the box will be delayed and the game tempo will be slow.

Is it possible for a game to end in a draw?

                        No, it isn't. Each player wins if they lose at the same moment.

There were terrible lags.

						It depends on each player's network environment, and we don't have our own servers.

						 Therefore, we think that there are limits to improvement. However, we are going to improve the quality as much as possible. We ask for your patience.

The message "The number of network lags has exceeded the limit." appeared and the bullet disappeared.

                        When a large amount of lag occurs, the bullets on the side of the network that is causing the lag will disappear.

                        Please understand that this is a measure to prevent the lagging player from being at a disadvantage.

                        The following are possible causes;

                        - Poor communication environment (is the measured line speed too low, or are you in a place with stable communication?

                        - The terminal's processing speed is slow and synchronization frequency is low (During battle, is the FPS displayed at the bottom of the screen stable at around 30?)

                        - The region of the connection server is far away.

                        - The server is temporarily hard to connect to (give it some time).

Unable to connect to server/unstable network.

                            There may be a problem with the server for the match.
                            
                            Please refer to the information from the service provider regarding the operational status.
                            - Photon Services Status
                            - photoncloudstatus (@photoncloudstatus)

I don't agree that the rate will be lowered if the network is disconnected due to instability.

                        If a player has an unstable connection, the quality of the match on the stable side will also drop. This is especially true in rate battles, where we want to avoid putting the stable player at a disadvantage, so we set penalties to prevent unstable players from participating.

No matching.

                        The region you are automatically connected to may not be the one near you. Please try fixing the region from "Config > Region Settings".

                        Please note that depending on the time of day and the mode you choose, the population may be low. We hope you will support us to make the app more popular.

I want to play against my overseas friends in Friend Battle.

                        You need to match the region (country) of the server. In Friend Battle, you can fix the region for each room by adding "@+region" to the end of the password.

                        For example, "password@usw" will allow you to play in the U.S. region (lag is more likely to occur if the region is far away).

                        Currently, the available region codes are: jp = Japan, usw = US, eu = Europe.

What does the message "You can invite more than three friends" mean at Friend Battle?

						If you log into the same room with more than 3 people, 2 people battle, and a person waits for the end of the match.

Certain characters or skills are too strong/weak.

						Skill balance is adjusted sequentially to avoid too much bias.

						Please check the Development News page for regular updates.

						If you have any comments about the balance, please send us an email from within the application to ensure the reliability of the information.

						(We are currently lowering the priority of adjustments, as there is now a split on whether you agree or disagree with the adjustments.
						Please understand that while no balance is perfect, our development resources are limited.)

I want to know about a hit decision.

						The hit decision is the same for all characters. It does not change depending on the picture.

						If you are hit but not defeated, there is a high possibility of lag.

						Reference :  There were terrible lags.

Guidelines on Unfair Practices

                    We do not provide specific guidelines on what constitutes inappropriate behavior. Drawing clear lines can sometimes encourage individuals to look for loopholes in the rules.

                    As a general principle, actions that compromise the fairness of the game (such as game modification, cheating, or teaming up with multiple accounts) or cause discomfort to other players (like inappropriate nicknames or custom skins) may be subject to penalties.

                    Additionally, please be aware that buying and selling data, as well as outsourcing gameplay, are also considered unfair practices.

I want to see a record of win rates, etc.

						Since the battles depend on each other's network environment, there is a possibility that battles that seem unreasonable will inevitably occur.
						In such a situation, displaying data such as "how many battles won" or "winning percentage" could be a source of complaints, so we do not plan to display such data at this time.
						(It might be okay if it were "past 50 battles" or something, but I have a feeling that this is not what you are looking for.)

I want to see a system that does not match users who provoke with emotes.

						It is difficult to have a mechanism to avoid being matched with certain opponents, because it can be used for reasons such as "I don't want to fight because the opponent is strong".

						We have made it possible to mute emotes, so please take advantage of this.

My custom characer's illustrations was used without permission.

						We have not made any special rules or restrictions regarding the imitation of illustrations.
						Even if we did make one, we believe that it would only be a half-hearted restriction and would have many disadvantages that would only increase the inconvenience and restrictions for many people.

						[Reasons why limitations are difficult.]
						- Since the expression is bounded by "64 or more dots in 16x16," there is a high possibility that the illustration will be similar even if unintentional if the motifs are covered.
						- Because there are only a few elements, it is easy to imitate, and the code to reproduce the illustration can be shared.
						- Some people do not want their illustrations to be used, while others want their own illustrations to be used.

						In a world where players can enjoy free expression, this kind of trouble is bound to occur, so we have no choice but to leave the parts that are difficult to limit in terms of the system to the good sense of the players.
						We hope that everyone who creates custom character will play with respect for other players.

Can I broadcast or upload my gameplay?

						These are greatly appreciated!

                    	(* Note: Please take care, do not to hurt other players.)

Can I make/sell goods based on Star Shoot VS's secondary works?

                        We would like to welcome any secondary works (not using images from the game directly) that will help raise awareness of Star Shoot VS, even if they generate revenue.

                        We cannot make a decision without checking the contents, so please contact us and we will make a decision individually.

How do I report a problem or ask a question?

						You can send email to us from "Email Support" in the app.