- Can I move my current data over to other devices?
- Purchased billing items are not restored.
- I want to recover deleted data.
- The shot added 2 points of damage to the P box despite being only one shot.
- P-boxes were hit by bullets at the same time, but the numbers did not decrease correctly.
- Is it possible for a game to end in a draw?
- There were terrible lags.
- The message "The number of network lags has exceeded the limit." appeared and the bullet disappeared.
- I don't agree that the rate will be lowered if the network is disconnected due to instability.
- No matching.
- I want to play against my overseas friends in Friend Battle.
- What does the message "You can invite more than three friends" mean at Friend Battle?
- Can I broadcast or upload my gameplay?
- Can I make/sell goods based on Star Shoot VS's secondary works?
- How do I report a problem or ask a question?
Can I move my current data over to other devices?
Please use "Settings > Data Transfer". Please note that purchased non-consumable items (Paid-Characters, Premium Package, etc.) will be restored using iOS/Android functions (please note that non-consumable items will not be restored if the data is transferred to a device with a different operating system.).
Purchased billing items are not restored.
In order to prevent fraud, we are using the platform's functions to restore the data regarding billing items. The following is what you need to know before contacting us. [Android] Case 1. If you have multiple Google accounts synced to your device, please unsync all of them and sign in with only the account you purchased. Ref : Add or remove an account on Android. Case 2. Try deleting the cache data from the Google Play Store. Ref : Clear cache & data from Google Play Services Case 3. In some rare cases, even with a legitimate purchase and the same account, there may be an inconsistency in Google Play's purchase record that makes it impossible to restore. If you suspect this to be the case, please contact the developer with the email address of the account you purchased from. Note. Please check with Google Play or the seller for details on how to operate the device or the setting application, as the operation of Android devices varies depending on the manufacturer, version, etc. [iOS] - The Apple ID you are using to log in to the new device is the same as the one you used to purchase billing items. - Go to reportaproblem.apple.com/ and click on the link. Please check if the item you purchased is properly connected to your account. [Migration to a different OS] - Please note that non-consumable items will not be restored if the data is transferred to a device with a different OS. Please be aware of this.
I want to recover deleted data.
Unfortunately, if you delete the application without issuing a transfer ID, you will not be able to take over the play data. However, purchased items (non-consumable items) can be restored using the functions of your OS.
The shot added 2 points of damage to the P box despite being only one shot.
Maybe the opponent used a technique that pushes two skill buttons at once. If you don't think that is the case, please tell us in detail.
P-boxes were hit by bullets at the same time, but the numbers did not decrease correctly.
If you try to accurately synchronize simultaneous timed landings, the numbers in the box will be delayed and the game tempo will be slow.
Is it possible for a game to end in a draw?
No, it isn't. Each player wins if they lose at the same moment.
There were terrible lags.
It depends on each player's network environment, and we don't have our own servers. Therefore, we think that there are limits to improvement. However, we are going to improve the quality as much as possible. We ask for your patience.
The message "The number of network lags has exceeded the limit." appeared and the bullet disappeared.
When a large amount of lag occurs, the bullets on the side of the network that is causing the lag will disappear. Please understand that this is a measure to prevent the lagging player from being at a disadvantage. The following are possible causes; - Poor communication environment (is the measured line speed too low, or are you in a place with stable communication? - The terminal's processing speed is slow and synchronization frequency is low (During battle, is the FPS displayed at the bottom of the screen stable at around 30?) - The region of the connection server is far away. - The server is temporarily hard to connect to (give it some time).
I don't agree that the rate will be lowered if the network is disconnected due to instability.
If a player has an unstable connection, the quality of the match on the stable side will also drop. This is especially true in rate battles, where we want to avoid putting the stable player at a disadvantage, so we set penalties to prevent unstable players from participating.
The region you are automatically connected to may not be the one near you. Please try fixing the region from "Config > Region Settings". Please note that depending on the time of day and the mode you choose, the population may be low. We hope you will support us to make the app more popular.
I want to play against my overseas friends in Friend Battle.
You need to match the region (country) of the server. In Friend Battle, you can fix the region for each room by adding "@+region" to the end of the password. For example, "password@usw" will allow you to play in the U.S. region (lag is more likely to occur if the region is far away). Currently, the available region codes are: jp = Japan, usw = US, eu = Europe.
What does the message "You can invite more than three friends" mean at Friend Battle?
If you log into the same room with more than 3 people, 2 people battle, and a person waits for the end of the match.
Can I broadcast or upload my gameplay?
These are greatly appreciated! (* Note: Please take care, do not to hurt other players.)
Can I make/sell goods based on Star Shoot VS's secondary works?
We would like to welcome any secondary works (not using images from the game directly) that will help raise awareness of Star Shoot VS, even if they generate revenue. We cannot make a decision without checking the contents, so please contact us and we will make a decision individually.
How do I report a problem or ask a question?
You can send email to us from "Feedback" in the app.